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Our client is looking for a for an individual to fill in the role of a Senior Healthcare Services Consulted. This succussful individual will provide administrative support for the operational director and the department.

Responsibilities:

• In bound Sales – Pipedrive (B2C) – meet monthly target
• On boarding of schemes
• Member benefits consultation – inbound and outbound
• Member profile analysis
• Process new business – submit application forms to the scheme
• Member inductions
• Year-end renewals
• Oversee and manage the team
• Campaign management and identify opportunities
• Investigate, resolve, and respond to internal and external client queries.
• Data entry and maintaining accurate client records onto our CRM system.
• Manage projects from start to end and be able to set priorities.
• Have professional communication (written and verbal) and reporting skills to build and maintain strong client relationships.
• Ensuring that all standard documents, such as membership certificates, policy documents, mailers, benefit brochures, are issued timeously to clients.
• Have suitable skills to work in a team environment.
• Adherence to service level agreements (Internal and external).
• Adherence to internal controls and procedures in place always.
• To support the director in sales and identify opportunities, and management of the team
• Compliance
• Maintain client engagement files with regards to all companies’ requirements.

Requitements:

• Matric (Grade 12 passed)
• Regulatory Exam (RE5) & CMS BR number
• Relevant qualification – (120 credits)
• 2 years’ experience in administration and a minimum 2 -year experience in a consulting role
• Excellent communication and relationship-building skills
• Proficient in Excel particularly VLOOKUP, will be advantageous
• Computer literacy (MS Office 365 package – MS Teams, outlook, word, excel, etc)
• Driver’s license and own transport a must.

Competencies:

• Strong attention to detail, proactive attitude, and high level of accuracy
• Reliable and punctual
• Strong ability to organize and prioritize
• Excellent communication skills both written and verbal
• Results focused and displays energy when performing tasks
• Time management skills
• Have good working ethics (always committed and share knowledge)
• Ability to work independently
• Innovative and demonstrates initiative
• Ability to perform well under pressure and meet deadlines
• Inter-personally skilled
• Ability to collaborate and pull information together
• Following instruction and procedure
• Our aim is to help you build a successful career with us