UX Designer | Sandton
Are you a UX designer who is looking for their next career move into the financial services and insurance sector?
Join our client and their team as a UX designer at their Sandton offices.
The successful candidate will use design user interface and the visual and user-experience elements of digital products through research, testing and iteration. Translate high-level requirements into interactive designs, and transform them into attractive, intuitive, and functional user interfaces.
Design and Conceptualization
Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions.
Customer Experience Mapping
Perform and implement techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles.
Advise on approaches to eliminate negative experiences and enhance customer interactions.
Customer Needs/Experience Research
Complete research and analyze data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations.
Product & Solution Development
Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems.
Internal Client Relationship Management
Build effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues.
Improvement / Innovation
Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.
Customer Experiences Implementation
Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Interaction Design
Apply concepts of knowledge / skill and also able to provide technical guidance when required.
Prototyping
Apply concepts of knowledge / skill and also able to provide technical guidance when required.
Information Architecture
Apply concepts of knowledge / skill and able to provide technical guidance when required.
Computer and system skills
Support business processes by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.
Microsoft Office (Outlook, Excel, Word, PowerPoint); Adobe Suite (Adobe XD,
Illustrator, Photoshop); Zeplin, Figma, Sketch, InVision, Axure, Miro.
Market Research and Analysis
Provide technical guidance when required on using research and analysis to develop a comprehensive understanding of market conditions in order to facilitate the success of a brand, product or service.
Planning and Organizing
Provide technical guidance when required to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
Methodical, attention to detail
Assessment
Provide technical guidance when required to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations.
Verbal and Written Communication
Uses clear and effective verbal and written communication skills and provide technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
General Education
Matric / Grade 12/ SAQA Accredited Equivalent
A relevant design related qualification (degree / diploma / certificate)
General Experience
3 or more years UX/UI design experience
Experience in the Financial Services industry (Advantageous)
