SYSTEM ANALYST | SANDTON
Are you interested in Information Technology and looking for the next big step in your career?
ROLE PURPOSE The Systems Analyst (ITSM) ensures that GIT Service Management systems are maintained and develop to ensure GIT Service Management objectives are met. The System Analyst ensures that GIT delivers stable and high quality software systems to its client. This is done by understanding, studying and analysing requirements for system changes and new systems altogether. The System Analyst draws up technical impact documents as well as writing technical documents that supports the developer to execute on the requirement. RESPONSIBILITIES Administration Produce, update and provide be
st practice support on the Ser vice Management system, databases and other de partmental systems, advising c olleagues when needed, and using own expertis e to help improve processes. A ct as a SPOC (single point of contact) between Business, Sup port Teams, Vendors and GIT.
Design and Conceptualization
Research and interpret data, t rends, and benchmarks relevant to digital products/services design.Design, develop and mai ntain the GIT Service Manageme nt system (SysAid), ensuring that new enhancements are tested and implemented ac cording to best practices.
Analysis of "As Is" and "To Be
Support and contribute to the documentation of "as is" and " to be" processes and describe the changes requi red to migrate to the "to be" capability to record accurately the change required.
Database/Systems Specification s
Provide information and commen ts on suitability during appro val process for system or database specificati ons to ensure all agreed stand ards and protocols are followed and data integrit y is preserved.Apply ITIL fram eworks in systems design, main tenance & deployments
Support implementation of requ ired security measures such as firewalls or message encryption, monitoring performance to notify securit y experts of any problems.
Testing IT Performance
Analyse routine performance we bsite/applications software te sts and respond to user emails to monitor, diagno se, and correct performance is sues.
Personal Capability Building
Develop own capabilities by pa rticipating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, extern al regulation, and industry best practices throug h ongoing education, attending conferences, and reading specialist media.
Identify, within the team, ins tances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.Ensure Service Level Agreements and C ontracts are in place and revi ewed. Ensure standard operating proc edures are in alignment with e nterprise processes and governance for c ompliance purposes.
Holds self and others account
able to meet commitments. For example, tracks performance and strives to rem ain effective, learning from b oth successes and failures. Readily takes on cha llenges or difficult tasks and has reputation for delivering on commitments.
Develops and delivers multi- mode communications that conve y a clear understanding of the unique ne eds of different audiences. Fo r example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely , and professionally when spea king or writing.
Plans and aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines c lear plans that put actions in a logical sequence; conveys some time frames. Alig ns own work with relevant work groups. Takes some steps to re duce bottlenecks and speed up the work.
Anticipates and adopts innovat ions in business-building digi tal and technology applications. For example, inv estigates technologies to lear n some cutting-edge best practices. Uses digital/ social media to benefit the te am and add value to the work being done; understan ds how to avoid misuse of thes e tools.
Builds partnerships and works collaboratively with others to meet shared objectives. For example, readi ly involves others to accompli sh goals; stays in touch and shares information; discourages "us versus them" t hinking; shows appreciation for others' ideas and input.
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For ex ample, takes timely action on important or difficult issues. Identifies a nd pursues new opportunities t hat benefit the organization.
Makes good and timely decision
s that keep the organization m oving forward. For example, knows when to act ind ependently and when to escalat e issues.Integrates various in puts, decision criteria, and t rade-offs to make effective decisions. Typically makes goo d independent decisions.
Optimizes work processes
Knows the most effective and e fficient processes to get thin gs done, with a focus on continuous improvement. For example, pursues, explores, a nd develops ways to ensure own work is as effective as possible within a ll relevant processes. Shares an analysis of process problems with stake holders; discusses how to resolve the issue.
Creates new and better ways fo r the organization to be succe ssful. For example, constantly looks for new ideas and innovative ways of doing things; makes the effort to get involved in new areas. Offers original ideas a nd promising new solutions.
Rebounds from setbacks and adv ersity when facing difficult s ituations. For example, skillfully handles di sruptions, obstacles, and emot ional or stressful situations and nevertheless ma kes steady progress; seeks ins ight into the situation, reduces tensions, a nd finds optimal solutions. Sw iftly recovers from significant setbacks.
Data Collection and analysis
Works without supervision and provides technical guidance wh en required on analyzing data trends for use in reports to help guide decis ion making.
Supports business processes wi thout supervision by understan ding and effectively using standard off ice equipment and standard sof tware packages, while providing technical guid ance as needed.
Action Planning Works with guidance (but not c
onstant supervision) to develo p appropriate plans or perform necessary actions b ased on recommendations and re quirements.
Works without supervision and provides technical guidance wh en required on acquiring, organizing, protect ing and processing data to ful fill business objectives.
Works without supervision and provides technical guidance wh en required on achieving full compliance with applicable rules and regulati ons in management and/or operations.
Works without supervision and provides technical guidance wh en required on designing, implementing, maint aining and administering datab ases.
IT Data Management
Works without supervision and provides technical guidance wh en required on managing information throughou t its lifecycle by designing a nd executing appropriate architectures, pol icies and practices.
Works without supervision and provides technical guidance wh en required on monitoring, diagnosing and fix ing technological problems.
Works with guidance (but not c onstant supervision) to mainta in the security, integrity, compliance and cont inuity of IT systems and servi ces.
Works with guidance (but not c onstant supervision) to ensure that IT applications meet required spe cifications by designing, exec uting and reporting on tests of systems and services.
Policy and Regulation
Works without supervision and provides technical guidance wh en required on interpreting and applying know ledge of laws, regulations and policies in area of expertise .
Review and Reporting Works without supervision and
provides technical guidance wh en required on reviewing and creating relevan t, lucid and effective reports .
Matric/SAQA Equivalent ( Essential)
Relevant ITIL certification an d / or accreditation ( Essential)
1-3 years’ experience in IT Se rvice Management, managing and operating the function (Essential)
Experience with UML designs an d/or IBMI/SQL (Advantageous)
*SAQA Accredited Equivalent - It is the onus of the applica nt to provide andits subsidiar ies with certified evidence th at their qualification(s) meet the equivalent NQF level required for this role at time of appli cation. As a registered Financial Service Provider, we are mandated to ensure that a ll our representatives are and remain fit and proper at all times. By applying for this role, you consent to having yo ur relevant qualification and or accreditation or confirm that you are working t owards meeting the competency requirements.