Service Consultant | Medical Aid | Marikana
Job Purpose:
The purpose of the job is to assist a Senior Consultant in delivering a professional and excellent quality of service and consulting advice to clients, in accordance with the Service level agreement and year planner. Ensuring the highest quality of client/member satisfaction through continuous relationship building at an employer and member level, and thereby ensuring client retention, taking into consideration the prevailing the company’s approach.
Requirements:
Education and Experience:
- Matric,
- Accredited with CMS and FSB - Advantageous
- NQF 5
- Regulatory Examination 1
- Relevant Degree or equivalent (an advantage)
Knowledge and skills:
- 2 - 3 years’ experience in a healthcare brokerage
- Healthcare industry, product and legislative knowledge
- Driver’s license – essential, willing to travel
Professional Membership or Registration
- CMS - Advantageous
- FSB - Advantageous
Business understanding:
- Understanding of the operational requirements aligned to the region and client portfolios
- Client service orientation and ability to interact with clients
Competencies
Leadership Competencies:
- Responsible & accountable
- Problem solver and pro-active
- Purposeful collaboration
Operational Competencies:
Client Management
- Ability to interact and maintain client relationships
- High customer service Orientation
- Ability to communicate effectively with colleagues, management and clients
Service Excellence
- Attention to detail/Accuracy
- Service quality orientation
- Client SLA management and delivery
- Operational excellence
- Problem Solver
- Collaboration culture
- Effective Communication
- Ability to work with both people and complex data
- Ability to work independently and to be definite team player, when required
- Proactive/takes initiative
- Responsibility and accountability for own and Senior Consultants client expectations
Functional Competencies:
- Ability to work under pressure, prioritise and have time management skills.
- Collaboration across the company.
- Ensure good self-management skills (adherence to deadlines, planning, prioritizing, ability to work under pressure and time management)
- Client relationship skills – ability to interact with management as well as members;
- Communication and Presentation Skills
- Deadline driven
- Microsoft Office competency
Key performance areas:
- Manage medical scheme membership retention
- New business growth
- Client satisfaction and customer orientation
- Integrated value proposition and collaborations across the broader company divisions
- Client management and consulting
- Maintain client relationships
- Ensuring compliance to internal processes and industry bodies
