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A well-established, independent healthcare intermediary and administration services company has a position available for a highly presentable

individual to take on the role of Healthcare Senior Administrator

The successful candidate will report directly to the operational director.

This position provides administrative support for the operational director and the department.

Key Responsibilities will include (but not be limited to) the following: 

•  Update billing schedules on a monthly basis.
•  Member benefits consultation – inbound and outbound
•  Process new business – submit application forms to the scheme
•  Process claims - register new claims with the scheme.
•  Withdrawals, such as existing memberships or dependents withdrawals.
•  Investigate, resolve, and respond to internal and external client queries.
•  Membership cards distribution.
•  Data entry and maintaining accurate client records on to the CRM system.
•  Manage projects from start to end and be able to set priorities.
•  Have professional communication (written and verbal) and reporting skills to build and maintain strong client relationships.
•  Ensuring that all standard documents, such as membership certificates, policy documents, mailers,benefit brochures, are issued timeously to clients.
• Have suitable skills to work in a team environment.
• Adherence to service level agreements (Internal and external).
• Adherence to internal controls and procedures in place always.
• To support the senior admin consultant and director by ensuring that all necessary information is obtained from medical schemes in completing member profiles.
• Maintain client engagement files with regards to all companies’ requirements.

Requirements: 

• Matric (Grade 12 passed)
• Regulatory Exam (RE5)
• Relevant qualification – (120 credits)
• 2 years’ experience in administration and a minimum 1-year experience in a consulting role
• Excellent communication and relationship-building skills
• Proficient in Excel, particularly VLOOKUP, would be advantageous
• Computer literacy (MS Office 365 package – MS Teams, outlook, word, excel, etc)
• Own transport.

• Strong attention to detail, proactive attitude, and a high level of accuracy
• Reliable and punctual
• Strong ability to organize and prioritize
• Excellent communication skills both written and verbal
• Results focused and displays energy when performing tasks
• Time management skills
• Have good working ethics (always committed and share knowledge)
• Ability to work independently
• Innovative and demonstrates initiative
• Ability to perform well under pressure and meet deadlines
• Inter-personally skilled