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Job Description:

Managerial Experience

3 to 6 years experience planning and managing resources
to deliver predetermined objectives as specified by more
senior managers (Essential)

General Experience

6 to 10 years experience to deal with the majority of
situations and to advise others (Essential); Product
development experience (Essential); Experience in a similar
role within the Financial Services Industry (Advantageous)

General Education
BCom Business or BSC Information Technology/Systems
degree or similar (Essential); Post Graduate Diploma
(Essential); Hons degree (Advantageous); MBA
(Advantageous)

Making Sense of Complexity

Making Sense of Complexity focuses on the very nature of our working contexts today, arguing that
the work we do is more complex than ever and that this complexity demands new approaches.
Participants will learn how to recognize, diagnose, and respond appropriately to complex environments
and situations in a highly interactive course setting. The course serves as an introduction and touch
point to the rest of the courses in the program.

BEHAVIORAL COMPETENCIES

Being Resilient, Courage, Cultivates Innovation, Decision Quality, Drives Results, Manages Complexity, Nimble
Learning, Optimizes Work Processes, Situational Adaptability, Strategic Mindset

Building Trust Under Pressure: The Basic Principles

Leaders with solid foundational leadership habits for building productivity and strong working
relationships.

BEHAVIORAL COMPETENCIES

Being Resilient, Collaborates, Courage, Situational Adaptability


First-Line Essentials

The purpose of First-Line Essentials is to increase the organization's capability to deliver results by
equipping managers with the core leadership skills needed to deliver results through the people who
report to them. Modules include: Think Like a Leader, Coach Your Team, Get Results through Others,
Engage People.

BEHAVIORAL COMPETENCIES

Directs Work, Drives Results, Ensures Accountability, Plans and Aligns

Making Collaborative Decisions
This course provides an easy-to-use framework and a set of valuable techniques for conducting
collaborative, productive discussions of any type. Via videos, lively conversations, and real-life
practice, participants will build the skills and confidence required to converse comfortably with people
up, down, and across the organization.

BEHAVIORAL COMPETENCIES

Balances Stakeholders, Collaborates, Decision Quality, Manages Complexity

Managing Critical Relationships

Managing Critical Relationships provides the learner with the skills and tools necessary to master the
intricacies of relationship management in the contemporary work context. It begins with understanding
the implications for those teams and individuals that cooperate and those that don’t. It does so with a
particular focus on identifying different types of stakeholders in critical relationships. Then, based on
that identification, the learner can analyze their stakeholders to determine their level of support and
their most important issues with an eye toward creating an engagement plan customized to each
stakeholder’s needs.

BEHAVIORAL COMPETENCIES

Balances Stakeholders, Collaborates, Courage, Situational Adaptability

Fundamentals of Lean and Agile

Fundamentals of Lean and Agile provides a foundational exploration of what it means to be Lean and
Agile. In this course, attendees not only learn the value and basics of Lean and Agile execution – they
also learn many of the necessary “other” elements of any successful Lean and Agile environment.
Curriculum includes overviews on Lean and Agile philosophy, myths and how they work together,
overviews on both iterative and continuous delivery methods, overviews on Scrum and Kanban and
overviews on how Lean and Agile work is generated, valued, sized and represented; all of which
contribute to a clear understanding of the Lean and Agile universe in preparation for more advanced
concepts and techniques.

SKILLS

Planning and Organizing