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Experience & Education: 

General Education

BCom Business or BSC Information Technology/Systems
degree or similar (Essential); Post Graduate Diploma
(Essential); Hons degree (Advantageous); MBA
(Advantageous)


General Experience

6 to 10 years experience to deal with the majority of
situations and to advise others (Essential); Product
development experience (Essential); Experience in a similar
role within the Financial Services Industry (Advantageous)



Managerial Experience

3 to 6 years experience planning and managing resources
to deliver predetermined objectives as specified by more
senior managers (Essential)

Digital Vision and Strategy | LEADERSHIP - DIGITAL LEADERSHIP

Define and set the digital strategy, working with both internal
and external stakeholders to build and communicate the
strategic importance of digital while aligning with broader
organizational strategy.



Leadership and Direction | PEOPLE

Communicate the local action plan; explain how this relates
to the function's strategy and action plan and the broader
organization's mission and vision; motivate people to
achieve local business goals.


Building Capability | PEOPLE
Implement the formal development framework for a team,
with guidance from senior colleagues. Provide informal
coaching to others throughout the organization in area of
expertise.



Data-driven Product and Service Improvement | DIGITAL PRODUCTS AND SERVICES

Develop data-driven analyses to surface new opportunities
to differentiate and improve products and user experiences,
ensuring consistency across digital products, services, and
channels. Support customer and market research by
performing customer and market research and analysis
techniques.



Product/Service Development | DIGITAL PRODUCTS AND SERVICES

Manage the development and/or delivery of a significant
element of the organization's product/service development
program, creating and driving the product/service road map
and managing the backlog. Design and build appropriate
digital solutions for company in line with its key objective of
excellent consistent customer experience (sales and
service). Design and build features and solutions including
but not limited to sales and service-related features across
digital channels (sole accountability). Ensure integration and

alignment of digital solutions in the context of a multi-
channel framework as defined by the agreed brand head.



Horizon Scanning | IT - APPLICATION AND SOFTWARE DEVELOPMENT

As subject matter expert on the team keep up to date with
the latest developments in the digital space in respect of
digital insurance and other related technologies and the
application to business objectives and customer needs as
well as delivery thereof. Stay abreast of global financial
institution’s strategies and best practices in relation to digital
insurance. Understand competitor strategies and their
positioning in respect of digital channel solutions. Stay
abreast with user experience practices, accepted user
experience design standards and methods to ensure
solutions are customer-led (based on customer needs and
not just technology driven).



Improvement / Innovation | ORGANIZATION AND JOB DESIGN

Identify shortcomings in existing business practices, then
suggest and implement improvements while developing and
delivering projects or a work stream within the organization's
change management program. Involves working with
guidance from senior colleagues.


Project and Program Stakeholder Engagement | PROJECT AND PROGRAM MANAGEMENT

Together with the User Experience (UX) team, design
solutions that are customer centric (e.g., meets the needs of
digital customers at all times). Stay abreast with continuous
delivery and agile practices; working in cross functional/
multidisciplinary teams.



Business Case Contribution | ADVICE
Lead development of business cases to quantify current
costs, justify project investment, and identify the return on
investment.


Technical Developments Recommendation | ADVICE

Discuss and recommend technical developments to improve
quality of the website/portal/applications software and
supporting infrastructure to better meet users' needs.
Together with IT: Ensure the best possible use of technology
to lower the cost of service whilst providing scalability and
access via other channels. Assist the channel plan and
design team in managing the delivery of supporting
processes to take the capabilities to market.



Project and Program Realization of Business Benefits | PROJECT AND PROGRAM MANAGEMENT

Develop and manage the delivery of a plan to evaluate and
track business benefits and to identify actions needed to
maximize these. Achievement of projected quality objectives
for business benefits; Quality standards including adoption
rate of features upon delivery, Achievement of projected
targets on different business case projections, Realization of
intended customer experience benefits based on UX
dashboard and metrics, Realization of projected sales and
cross sell targets, Realization of intended cost reduction
targets, Realization of migration targets to digital channels.
Achievement of time related objectives including adherence
to delivery commitments and critical milestones achievement
such as: Scheduled showcases to business, Kick-off of
iterations, Working features every two weeks, Discovery and
inception timelines, Delivery of programme and projects on
agreed timelines, Customer interviews and research done in
time.