Outbound Sales Manager (Call Centre) | Sandton
Job Purpose
Manage and coordinate the sales function including sales support and training, national sales, and key account sales to meet business requirements. This position is governed by internal and external policies and frameworks.
Responsibilities
Leadership and Direction Explain the action plan to support the sales agents in their understanding of what needs to be done and how this relates to the broader business plan and the organization's strategy, mission, and vision; motivate people to achieve business goals.
Performance Management
Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
Organizational Capability Building
Use the organization and formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and
fulfill personal potential.
Use the organization and formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and
fulfill personal potential.
Customer Relationship Management (CRM)
Data Ensure that the sales agents maintain up-to-date customer relationship management data, identifying and resolving issues. Operational Compliance Identify, within the team, instances of non-compliance with the organizations
policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
Personal Capability
Building Maintain an understanding of accreditation, external regulation, and industry best practices through ongoing assessments, training, and education.
Data Collection and Analysis
Collate and analyze data using pre-set tools, methods, and formats. Involves working independently.
Education
General Education Grade 12/ SAQA Accredited Equivalent (Essential)
FAIS recognized qualification or Wealth Management Qualification (Essential)
RE 5 (Essential)
Degree/Diploma in Business Management (Advantageous)
Experience
General Experience: 3 or more years’ experience in a sales call Centre environment (Essential)
2 years Long-term Insurance experience (Essential)
Managerial Experience:3 or more years’ experience supervising and directing people (Essential)
