Medical Aid and Worksite Consultant | Bedfordview
The purpose of the job for an Onsite Consultant in delivering a professional and excellent
quality of service to a client, in accordance with the Service level agreement / year
planner at the clients premises. Ensuring the highest quality of client/member
satisfaction through continuous relationship building at an employer and member level,
and thereby ensuring client retention, taking into consideration the prevailing Medical Aid / Health approach.
Qualification Requirements:
Matric
Accredited with CMS and FSB
NQF 5
Regulatory Examination 1
Knowledge Requirements:
1 - 2 years’ experience in a healthcare brokerage
Healthcare industry, product and legislative knowledge
Competency Requirements:
CLIENT MANAGEMENT
Ability to interact and maintain clients relationships
High customer service Orientation
Ability to communicate effectively with colleagues,
management and clients
SERVICE EXCELLENCE
Attention to detail / accuracy
Client SLA implementation and delivery
Operational excellence
Problem Solver
Effective Communication
Ability to work independently and to be definite team
player, when required
Proactive / takes initiative
Responsibility and accountability for own and client
expectations
