Manager: Motor VAPS | Sandton
Maintain, develop, and operationally manage the VAPS Motor products (Scratch and Dent, Tyre and Rim, Auto Top-Up covers), to ensure profitable growth of the product portfolio. Build and maintain stakeholder relationships to ensure quality service delivery to customers.
Motor VAPS Business Growth Initiatives - Develop a personal network within the business sector and represent the organisation at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organisation, its products, and its services. Use customer and data insight from the market, our sales funnel, competitors, and claims to inform motor VAPS for growth opportunities. Approach the motor VAPS product life cycle with a strategic mindset to allow for development of successful plans to attract and retain new customers. Maintain a big picture focus while working with the actuarial team, using complex data and/or reports, to support management decisions in the areas of pricing, segmentation, underwriting standards, growth, and claims handling. Remain current with the motor VAPS landscape, competitors, changes in the industry and potential new opportunities for offerings and pricing position.
Relationships Management - Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organisation and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input. Develop and maintain positive relationships with Partners. Identify improvement areas and implement corrective measures. Source strategic partnership opportunities to extend channel distribution for Motor VAPS.
Project Management - Deliver specified projects while working within an established program management plan. Responsible for end-to-end project management of Motor VAPS initiatives. Drive project team to meet timelines and successful implementation. Use strong project and time management skills, act with accountability, ownership, and accuracy to ensure the Motor VAPS portfolio experiences growth and is profitable.
Solutions Analysis - Analyse current performance inhibitors and propose solutions to ensure business continuity.
Leadership and Direction - Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organisation's strategy, mission, and vision; motivate people to achieve local business goals.
Performance Management - Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
Personal Capability Building: - Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Attend training interventions and apply training, initiative, and process changes. Look for ways to improve competency or drive results to ensure continuous and constant improvement.
Improvement / Innovation - Identify shortcomings and suggest improvements to existing processes, systems, and procedures, then deliver a plan for a small element of a change management program with guidance from a project/program manager. Leverage all available information from Partners, the industry, and internally to ensure regular review of departmental processes, systems, and protocols to improve efficiencies.
Operational Compliance - Maintain and renew a deep knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the team, patterns of non-compliance with the organisation's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
Insights and Reporting - Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations. Regularly report to VAPSCO on performance of Motor VAPS.
Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. For example, it uses customer feedback and data to drive continuous improvement; creates an environment in which team members feel a strong sense of ownership and accountability toward creating the best possible customer experience.
Builds Networks - Effectively builds formal and informal relationship networks inside and outside the organization. For example, makes connections to help people build their own networks; offers insights about internal and external contacts. Leverages networks to remain aware of industry developments and widen their own sphere of influence.
Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.
Business Insight - Applies knowledge of business and the marketplace to advance the organization's goals. For example, leverages insights to shape and drive critical initiatives. Shares industry developments with the team; helps them grasp business and industry fundamentals and understand how they contribute.
Plans and Aligns - Plans and prioritizes work to meet commitments aligned with organizational goals. For example, stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own team's work with other workgroups. Look ahead to determine and obtain needed resources to complete plans.
Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, ask questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.
Decision Quality - Makes good and timely decisions that keep the organization moving forward. For example, ensure that people's decisions comply with policies and standards. Integrates analysis, experience, and other inputs to make effective decisions. Accepts workable decisions and also seeks better alternatives.
Being Resilient - Rebounds from setbacks and adversity when facing difficult situations. For example, it deals effectively with crises and volatile situations. Puts people's failures in perspective and helps them move forward. Maintains calm in adversity; stays objective. Uses hardships and difficult experiences as an opportunity for personal and team growth.
Drives Result - Consistently achieves results, even under tough circumstances. For example, emphasizes the importance of results; encourages a sense of urgency in others; challenges poor outcomes or unproductive behaviors. Provides assistance or encouragement to help others over obstacles.
Directs Work - Provides direction, delegating, and removing obstacles to get work done. For example, delegates tasks, providing generally clear expectations to staff. Coordinates and integrates the team's work, reducing duplication. Measures team progress using the right indicators; recognizes when problems or shortfalls occur.
Relationship Management - Work independently and provide technical guidance when required to manage client accounts in a way that provides benefits both for the organisation and its clients.
Negotiation - Negotiate and provide technical guidance when required on how to help the organisation by obtaining consensus between two or more internal or external parties who may have different interests.
Verbal Communication - Use clear and effective verbal communications skills and provide technical guidance when required to express ideas, request actions and formulate plans or policies.
Commercial Acumen - Apply understanding of the business environment and objectives to develop solutions and provide technical assistance when necessary.
Sales Planning and Coordination - Work independently and provide technical guidance when required to achieve the best possible returns by planning and coordinating effective sales campaigns and related initiatives.
Planning and Organising - Work independently and provide technical guidance when required to plan, organise, prioritise and oversee activities to efficiently meet business objectives.
Data Collection and analysis - Work independently and provide technical guidance when required to analyse data trends for use in reports to help guide decision making.
Compliance - Work independently and provide technical guidance when required to achieve full compliance with applicable rules and regulations in management and/or operations.
Action Planning - Work independently and provide technical guidance when required to develop appropriate plans or perform necessary actions based on recommendations and requirements.
Computer Skills - Support business processes independently by understanding and effectively using standard office equipment and standard software packages. Provide technical guidance as needed.
Grade 12/ SAQA Accredited Equivalent (Essential)
BCom or similar qualification (Essential);
FAIS recognised qualification (Advantageous)
Regulatory Examination (Advantageous)
3 – 5 years product management experience within the Financial Services Industry (Essential)
1 or more years experience of supervising and directing people and other
resources to achieve specific end results within limited timeframes (Essential)