Estates Specialist | Cape Town
Job Purpose:
To administer deceased estates and to add value to the business by referring sales leads to the rest of the company to create holistic value proposition for our clients
Job Responsibilities:
- Explain the deceased estates administration process to the heirs and manage their expectations, by regular and ongoing communication.
- Receive all relevant documents from the heirs and send them to the relevant authorities for processing.
- Engage our internal clients (NFP; PFA) by keeping them up to date with regular progress reports.
- Responding to client queries and complaints within 48 hours.
- Escalating complaints to Management.
- Foster professional relationships with beneficiaries; intermediaries and others.
- Finalise estates within a reasonable time to ensure client satisfaction.
- Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the company’s vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge and sharing knowledge with the team.
- Ensure that internal control procedures are adhered to for instance: Making sure that all estates assets are insured against loss - Cash reconciliation statements are checked for correctness by management before any cash distribution - Get equity mandates from the heirs before liquidating any assets.
- Take control of the deceased assets and ensure that they are allocated to the lawful heirs.
- Update stats and have monthly meetings with Management to identify possible risks.
- Generate revenue by taking executor's fees.
- Referring sales leads relating to stockbroking; investments; short term insurance; trusts; tax; Wills; property sales to various departments in the group.
- Finalise estates within the shortest possible time to maximise profits by making use of statistics and progress reports.
People Specification:
Essential Qualifications - NQF Level:
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification:
- Post Graduate Diploma in Financial Planning.
Minimum Experience Level:
- 3-5years in legal / banking environment
- A completed law degree from an accredited educational institution
Technical / Professional Knowledge:
- Microsoft Office
- Administrative procedures and systems
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
Behavioural Competencies:
- Customer Focus
- Work Standards
- Collaborating
- Communication
- Managing Work
- Building Partnerships
