Senior Sales Manager (Call Centre) | Fourways
The successful sales manager will manage the company sales function including sales support and training, national sales, and key account sales to meet business requirements. This position is governed by internal and external policies and frameworks.
Explain the action plan to support the sales agents in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve
Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.
Ensure that the sales agents maintain up-to-date customer relationship management data, identifying and resolving issues.
Grade 12/ SAQA Accredited Equivalent (Essential) FAIS recognized qualification or Wealth Management Qualification (Essential); RE 5 (Essential)
3 or more years experience in a sales call centre
environment (Essential); 2 years Long-term Insurance
3 or more years experience supervising and directing