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Join this leading independant Brokerage as aAdministrative Assistant in the Healthcare division. This position is a combination of administration support, data capture, query resolution processes, client liaison and general office support.

Responsibilities:

• Generate and follow up client documentation and update CRM

• Capturing of:

o Monthly billing statements
o Suspensions and reinstatements (including SMS communication to members)
o Gap claim requirements were not submitted by healthcare advisors 

• Weekly checking of the website on addition of dependant requirements
• Assist Support Centre Consultants where and when required
• Backup for Support and Admin Centre staff
• Resolve complex medical aid claims
• Follow up and investigate returned postal and other communication and update data base accordingly
• Attend to specific client servicing needs
• Assist with special Client and Practice related projects, where required
• Assist with Wellness Days where required
• Perform any other additional duties or responsibilities, which reasonably fall within the ambit of the job
description, or in accordance with operational requirements of the business

Minimum requirements:

• Grade 12 / NQF4 qualification
• 2 years relevant healthcare work experience within the financial services industry
• Proficient in both spoken and written English and at least one other of the official South African languages
• Computer literacy (MS Office)

Competencies required:

• Client centricity
• Communication skills
• Attention to detail
• Exceptional Team player